All orders over $299 will receive free shipping. Please select free shipping at checkout if your order is over this amount.
For orders under the free shipping price break, a $35 shipping fee will be added to your order.
Your order will be shipped using UPS. Special requests can be made for other carriers, but additional costs may be added to your order.
Alive arrival is guaranteed. In the case of a dead on arrival, an email with pictures must be sent within 2 hours of delivery for a credit.
On rare occasions there may me a shipping mishap by the carrier that may cause delays with the delivery of your package. This is completely out of our control and we are not responsible for any DOA’s caused by the delay. We can not offer refunds when this occurs. However, it is in our best interest to make sure we come to a fair resololution with our customers by offering replacements or comparable replacements to make sure you satisfied with your order and experience.
Please Contact Us with any questions.
Our corals are healthy when shipped out. Our coral specimens and frags are shipped with heavy duty bags to prevent leaks, Styrofoam boxes with cardboard shells, with heat or cold packs depending on the environmental conditions. For the live arrival guarantee someone must be present on the first delivery attempt, if for some reason no one is available on the first delivery attempt the customer is responsible for dead or damaged livestock. Many corals can stress and have color variation or loss from the advertised photographs and will bounce back and begin to quickly recover from shipping stress.
Customers who choose to have local pickup or local delivery must contact us by email at jbutler@rockymountainfrags.com to make arrangements, for questions or concerns. Local pickup and delivery is guaranteed live arrival and healthy corals, the customer is responsible for checking to ensure live arrival and health prior to leaving the pickup or delivery. Once live corals are out of the possession of Rocky Mountain Frags are not responsible once the customer takes possession. Again, we are not responsible for errors in the acclimation, general care (over or under lighting, water flow, water chemistry, temperature, or inter species coral aggression).
*** Chargebacks for the entire shipment and or order including shipping without contacting Rocky Mountain Frags via email are illegal and will be prosecuted for fraud and theft under Utah State law or any judiciary law herein with your bank or credit card issuer.
*** When placing your order and checking off that you agree to the Terms & Conditions of Rocky Mountain Frags, your IP address is automatically recorded as proof that you are the actual purchaser and traced to match your physical address to protect you the customer and Rocky Mountain Frags as the seller.
We can only ship to the billing address of the cardholder, but with reoccurring customers, we may be able to ship to a different location.
You may purchase merchandise from this website by using PayPal and Credit Card at this time. Rocky Mountain Frags reserves the right to change its payment procedures at any time without prior notice.
If you have any problems what so ever, please address concerns via email to jbutler@rockymountainfrags.com We will respond within 24-48 hours.